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BPO Interview Questions and Answers

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Question: What strategies would you implement to enhance employee morale in a BPO?

Answer: Recognize achievements, provide opportunities for professional development, create a positive work environment, and encourage open communication.

Example:

In a BPO, organizing monthly recognition events for top-performing employees can boost morale and motivation.

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What is BPO?
Explain SLA (Service Level Agreement) in the context of BPO.