Interview Questions and Answers
Intermediate / 1 to 5 years experienced level questions & answers
Ques 1. Explain the ServiceNow Service Management Lifecycle.
It includes Request, Approve, Fulfill, and Verify.
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Ques 2. Differentiate between a Business Rule and a Client Script.
Business Rules run on the server side, whereas Client Scripts run on the client side.
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Ques 3. What is an SLA in ServiceNow?
SLA (Service Level Agreement) defines the level of service a customer can expect from a provider.
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Ques 4. How do you integrate ServiceNow with other systems?
ServiceNow provides various integration methods, including REST, SOAP, and MID Server.
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Ques 5. Explain the difference between Incident and Problem in ITIL.
An Incident is an unplanned interruption, while a Problem is the underlying cause of one or more Incidents.
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Ques 6. What is a Service Catalog in ServiceNow?
A Service Catalog is a self-service portal that allows users to request IT services.
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Ques 7. What is the purpose of the ServiceNow MID Server?
The MID Server allows ServiceNow to communicate with external systems that are not accessible over the internet.
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Ques 8. What is ServiceNow Orchestration?
ServiceNow Orchestration allows the automation of processes across different systems and tools.
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Ques 9. Explain the concept of Domain Separation in ServiceNow.
Domain Separation allows the division of data and processes into separate domains within a single instance.
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Ques 10. What is the purpose of the ServiceNow Update Set?
Update Sets are used to capture and move customization between instances.
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Ques 11. How do you create a new Business Service in ServiceNow?
Navigate to Service Portfolio > Business Services and define a new Business Service.
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Ques 12. How do you create a ServiceNow Business Rule Script?
Navigate to System Definition > Business Rules and define a new Business Rule with the appropriate script.
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