ServiceNow Interview Questions and Answers
Intermediate / 1 to 5 years experienced level questions & answers
Ques 1. Explain the ServiceNow Service Management Lifecycle.
It includes Request, Approve, Fulfill, and Verify.
Ques 2. Differentiate between a Business Rule and a Client Script.
Business Rules run on the server side, whereas Client Scripts run on the client side.
Ques 3. What is an SLA in ServiceNow?
SLA (Service Level Agreement) defines the level of service a customer can expect from a provider.
Ques 4. How do you integrate ServiceNow with other systems?
ServiceNow provides various integration methods, including REST, SOAP, and MID Server.
Ques 5. Explain the difference between Incident and Problem in ITIL.
An Incident is an unplanned interruption, while a Problem is the underlying cause of one or more Incidents.
Ques 6. What is a Service Catalog in ServiceNow?
A Service Catalog is a self-service portal that allows users to request IT services.
Ques 7. What is the purpose of the ServiceNow MID Server?
The MID Server allows ServiceNow to communicate with external systems that are not accessible over the internet.
Ques 8. What is ServiceNow Orchestration?
ServiceNow Orchestration allows the automation of processes across different systems and tools.
Ques 9. Explain the concept of Domain Separation in ServiceNow.
Domain Separation allows the division of data and processes into separate domains within a single instance.
Ques 10. What is the purpose of the ServiceNow Update Set?
Update Sets are used to capture and move customization between instances.
Ques 11. How do you create a new Business Service in ServiceNow?
Navigate to Service Portfolio > Business Services and define a new Business Service.
Ques 12. How do you create a ServiceNow Business Rule Script?
Navigate to System Definition > Business Rules and define a new Business Rule with the appropriate script.
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