Desktop Support preguntas y respuestas de entrevista
Pregunta 6. What is Active Directory and how does it work?
Active Directory is a directory service used in Windows environments to store and manage network resources. It uses a hierarchical structure to organize objects.
Example:
AD allows users to log in, access resources, and enables administrators to manage network resources centrally.
Pregunta 7. How do you handle a user who forgot their password?
Verify the user's identity, reset the password using established procedures, and ensure the user changes the password upon login.
Example:
Ask security questions or use multi-factor authentication to confirm the user's identity before resetting the password.
Pregunta 8. Explain the purpose of a firewall.
A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
Example:
A firewall prevents unauthorized access to a network and protects against malicious activities.
Pregunta 9. What is the difference between antivirus and anti-malware?
Antivirus focuses on detecting and preventing traditional viruses, while anti-malware addresses a broader range of malicious software, including viruses, spyware, and ransomware.
Example:
An antivirus program may not detect certain types of malware, so it's advisable to use a combination of both.
Pregunta 10. How do you troubleshoot a slow-performing computer?
Check for malware, ensure there is sufficient disk space and RAM, update drivers, and optimize startup programs.
Example:
Use task manager to identify resource-intensive processes and address them accordingly.
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