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ServiceNow Pertanyaan dan Jawaban Wawancara

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Ques 21. What is the role of the ServiceNow Knowledge Base?

The Knowledge Base is used to capture and share information within an organization.

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Ques 22. Explain the concept of Domain Separation in ServiceNow.

Domain Separation allows the division of data and processes into separate domains within a single instance.

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Ques 23. How do you create a Scheduled Job in ServiceNow?

Navigate to System Definition > Scheduled Jobs and define a new Scheduled Job.

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Ques 24. What is the purpose of the ServiceNow Update Set?

Update Sets are used to capture and move customization between instances.

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Ques 25. Explain the difference between a Service Request and an Incident in ServiceNow.

A Service Request is a user request for information or advice, while an Incident is an unplanned interruption.

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