ServiceNow perguntas e respostas de entrevista
Pergunta 11. Explain the difference between Incident and Problem in ITIL.
An Incident is an unplanned interruption, while a Problem is the underlying cause of one or more Incidents.
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Pergunta 12. How do you create a new UI Page in ServiceNow?
You can create a new UI Page by navigating to System Definition > UI Pages and defining a new page.
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Pergunta 13. What is a Service Catalog in ServiceNow?
A Service Catalog is a self-service portal that allows users to request IT services.
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Pergunta 14. How do you troubleshoot a performance issue in ServiceNow?
You can use tools like Performance Analytics, logs, and MID Server logs to troubleshoot performance issues.
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Pergunta 15. Explain the concept of ACL (Access Control List) in ServiceNow.
ACLs control user access to records and fields in ServiceNow.
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