ServiceNow вопросы и ответы для интервью
Вопрос 11. Explain the difference between Incident and Problem in ITIL.
An Incident is an unplanned interruption, while a Problem is the underlying cause of one or more Incidents.
Вопрос 12. How do you create a new UI Page in ServiceNow?
You can create a new UI Page by navigating to System Definition > UI Pages and defining a new page.
Вопрос 13. What is a Service Catalog in ServiceNow?
A Service Catalog is a self-service portal that allows users to request IT services.
Вопрос 14. How do you troubleshoot a performance issue in ServiceNow?
You can use tools like Performance Analytics, logs, and MID Server logs to troubleshoot performance issues.
Вопрос 15. Explain the concept of ACL (Access Control List) in ServiceNow.
ACLs control user access to records and fields in ServiceNow.
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