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Intermediate / 1 to 5 years experienced level questions & answers

Ques 1. Explain the difference between attended and unattended RPA.

Attended RPA involves human intervention and collaboration, while unattended RPA operates autonomously without human involvement.

Example:

Attended RPA: A bot that assists a user in completing a form. Unattended RPA: A bot that runs scheduled data migrations overnight.

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Ques 2. Can you name a few RPA tools and mention their key features?

Popular RPA tools include UiPath, Automation Anywhere, and Blue Prism. Features include drag-and-drop functionality, process recording, and bot analytics.

Example:

Using UiPath for process automation with its visual design interface.

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Ques 3. What is the role of a bot creator in RPA?

A bot creator designs, develops, and configures bots. They define the automation workflow, specify rules, and ensure the bot functions as intended.

Example:

Creating a bot to automate the extraction of data from web pages.

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Ques 4. How does exception handling work in RPA?

Exception handling involves defining how the bot should respond when it encounters unexpected situations or errors during the automation process.

Example:

If a bot encounters a login error, it sends an alert to the administrator for manual intervention.

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Ques 5. Explain the term 'orchestration' in the context of RPA.

Orchestration involves coordinating and managing the execution of multiple bots to ensure seamless end-to-end automation of complex processes.

Example:

Coordinating various bots to complete a multi-step order processing workflow.

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Ques 6. What is the role of cognitive automation in RPA?

Cognitive automation involves the use of artificial intelligence (AI) technologies, such as machine learning and natural language processing, to enable bots to perform more complex tasks that require decision-making and understanding of unstructured data.

Example:

Using cognitive automation to analyze and categorize customer emails in a support system.

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Ques 7. What is the role of a bot runner in RPA?

A bot runner is responsible for executing and monitoring the performance of bots. They ensure that bots run as scheduled, handle exceptions, and report any issues.

Example:

Running a bot that automates data migration tasks on a nightly basis.

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Ques 8. How can RPA be integrated with other enterprise systems?

RPA can be integrated using APIs (Application Programming Interfaces) to connect with various enterprise systems, such as CRM and ERP systems.

Example:

Integrating an RPA bot with a CRM system to automatically update customer records.

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Ques 9. How does RPA contribute to compliance and auditability?

RPA maintains detailed logs of bot activities, providing a transparent and auditable record of automated processes. This contributes to regulatory compliance and facilitates auditing.

Example:

Generating audit reports from bot logs to demonstrate compliance with data protection regulations.

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Ques 10. What are the considerations for selecting processes for RPA?

Processes suitable for RPA should be rule-based, repetitive, and involve structured data. Considerations also include process stability and scalability.

Example:

Selecting invoice processing as an ideal process for RPA due to its repetitive nature and structured data format.

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Ques 11. What is the role of a process analyst in RPA implementation?

A process analyst analyzes and identifies processes suitable for automation. They collaborate with business units to understand requirements and optimize processes for automation.

Example:

Collaborating with finance teams to identify and document manual processes for RPA implementation.

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Ques 12. How does RPA impact job roles within an organization?

RPA can lead to the transformation of job roles by automating routine tasks, allowing employees to focus on more strategic and value-added activities.

Example:

Transitioning data entry staff to roles that involve data analysis and decision-making as RPA takes over data entry tasks.

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Ques 13. What is the difference between attended and unattended automation in RPA?

Attended automation involves human-bot collaboration, where the bot works alongside the user. Unattended automation runs without human intervention, usually scheduled in the background.

Example:

Attended automation: A bot assisting a customer service representative in real-time. Unattended automation: A bot running nightly data backups without human involvement.

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Ques 14. How can RPA be used in the context of business continuity planning?

RPA can ensure business continuity by automating critical processes, allowing them to run even during disruptions. It provides a level of resilience by reducing dependency on manual intervention.

Example:

Automating order processing to ensure business continuity during a temporary loss of human workforce.

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