ServiceNow Interview Questions and Answers
Freshers / Beginner level questions & answers
Ques 1. What is ServiceNow?
ServiceNow is a cloud-based platform that provides service management software as a service.
Ques 2. What is a record producer in ServiceNow?
A record producer is a type of catalog item that allows users to create task-based records from the service catalog.
Ques 3. How do you create a new module in ServiceNow?
You can create a new module by navigating to System Definition > Tables and creating a new table.
Ques 4. What is a UI Policy in ServiceNow?
A UI Policy dynamically changes the form layout or enforces mandatory field conditions.
Ques 5. What is a Business Service in ServiceNow?
A Business Service represents a real-world business service or product.
Ques 6. How do you create a new UI Page in ServiceNow?
You can create a new UI Page by navigating to System Definition > UI Pages and defining a new page.
Ques 7. Explain the concept of ACL (Access Control List) in ServiceNow.
ACLs control user access to records and fields in ServiceNow.
Ques 8. How do you create a Business Rule in ServiceNow?
Navigate to System Definition > Business Rules and define a new Business Rule.
Ques 9. Explain the purpose of the CMDB (Configuration Management Database) in ServiceNow.
CMDB is a centralized repository that stores information about all IT assets and their relationships.
Ques 10. What is the role of the ServiceNow Knowledge Base?
The Knowledge Base is used to capture and share information within an organization.
Ques 11. How do you create a Scheduled Job in ServiceNow?
Navigate to System Definition > Scheduled Jobs and define a new Scheduled Job.
Ques 12. Explain the difference between a Service Request and an Incident in ServiceNow.
A Service Request is a user request for information or advice, while an Incident is an unplanned interruption.
Ques 13. Explain the use of ServiceNow Service Mapping.
Service Mapping discovers and maps business services and their dependencies.
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