Desktop Support Interview Questions and Answers
Ques 11. What is RAID, and why is it used?
RAID (Redundant Array of Independent Disks) is a storage technology that combines multiple disk drives to improve performance, reliability, or both.
Example:
RAID 1 mirrors data across drives for redundancy, while RAID 0 stripes data for increased performance.
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Ques 12. Explain the concept of VPN.
VPN (Virtual Private Network) creates a secure, encrypted connection over the internet, allowing users to access a private network from a remote location.
Example:
A user connects to a company's network securely over the internet using VPN, ensuring data confidentiality.
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Ques 13. How do you handle a computer infected with malware?
Isolate the infected system, run antivirus scans, remove malicious files, and update security software.
Example:
Educate the user about safe computing practices to prevent future infections.
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Ques 14. What is the purpose of the Task Manager in Windows?
Task Manager provides information about running applications and processes, CPU and memory usage, and allows users to end unresponsive tasks.
Example:
If a program is not responding, you can use Task Manager to end the task and regain control of your system.
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Ques 15. How do you handle a blue screen error (BSOD) on Windows?
Note the error code, restart the computer, check for hardware or driver issues, and update or roll back drivers as necessary.
Example:
A BSOD may be caused by a recent driver update, so reverting to a previous version can resolve the issue.
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