Technical Support Interview Questions and Answers
Ques 16. How do you troubleshoot a network connectivity issue?
Troubleshooting network issues involves checking physical connections, verifying IP configurations, using network diagnostic tools, and examining logs. It follows a systematic approach to identify and resolve the problem.
Example:
For example, checking cables, verifying IP settings, and using tools like ping and traceroute to diagnose connectivity problems.
Ques 17. What is a DNS cache, and why is it used?
A DNS cache stores recent DNS lookups locally, reducing the need to query external DNS servers repeatedly. It improves performance by providing faster responses to frequently accessed domain names.
Example:
When a user accesses a website, the local DNS cache may already contain the IP address, eliminating the need for a full DNS resolution process.
Ques 18. Explain the concept of NAT reflection.
NAT reflection (or NAT hairpinning) is a technique where internal clients access a server on the local network using the external IP address of the router. The router reflects the connection back into the internal network.
Example:
When an internal user accesses a public server using the public IP address, NAT reflection allows the router to handle the request correctly.
Ques 19. What is the purpose of QoS (Quality of Service) in networking?
QoS is used to prioritize and manage network traffic to ensure that critical applications receive sufficient bandwidth and have low latency. It helps maintain a consistent level of service quality across the network.
Example:
In a VoIP (Voice over IP) system, QoS can prioritize voice traffic over less time-sensitive data to ensure clear and uninterrupted calls.
Ques 20. Explain the concept of a proxy server.
A proxy server acts as an intermediary between client devices and the internet. It forwards requests and responses, providing benefits such as improved security, content filtering, and network performance optimization.
Example:
In a corporate environment, a proxy server may filter out malicious content, control access to certain websites, and cache frequently requested content for faster access.
Most helpful rated by users: