Technical Support Interview Questions and Answers
Ques 21. What is the purpose of an SSL certificate?
An SSL certificate is a digital certificate that authenticates the identity of a website and enables secure, encrypted communication between the user's browser and the website's server. It ensures data confidentiality and integrity.
Example:
When a user sees a padlock icon in the address bar, it indicates that the website is using an SSL certificate for secure communication.
Ques 22. What is the purpose of a traceroute command?
Traceroute is a network diagnostic tool used to trace the route that packets take from the source to the destination. It helps identify network issues by showing the IP addresses of the routers along the path and measuring the round-trip time for each hop.
Example:
Running 'traceroute www.example.com' can reveal the network path and potential bottlenecks between your computer and the example.com server.
Ques 23. Explain the concept of a 404 error in web browsing.
A 404 error occurs when a web server cannot find the requested page. It is an HTTP status code indicating that the client's request was valid, but the server could not locate the requested content.
Example:
If a user tries to access a non-existent page on a website, the server may respond with a 404 error, indicating that the requested resource was not found.
Ques 24. What is the purpose of the ARP cache, and how does it impact network performance?
The ARP cache stores mappings of IP addresses to MAC addresses on a local network. It is used to accelerate the process of mapping IP addresses to MAC addresses, improving network performance by avoiding frequent ARP requests.
Example:
When a device communicates with another device on the local network, the ARP cache is checked first to obtain the MAC address without additional ARP broadcasts.
Ques 25. Explain the concept of a brute-force attack.
A brute-force attack is a method of trying all possible combinations of a password or encryption key until the correct one is found. It is a common technique used by attackers to gain unauthorized access to systems or data.
Example:
In a brute-force attack on a password-protected account, an attacker systematically tries every possible password until the correct one is discovered.
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