Technical Support Interview Questions and Answers
Ques 26. What is the purpose of a subnet in a larger network architecture?
Subnets are used to divide a larger network into smaller, more manageable segments. They enhance network security, optimize traffic flow, and simplify network administration by organizing devices based on common characteristics or locations.
Example:
In a university network, different subnets might be used for faculty, students, and administration to improve network management and security.
Ques 27. Explain the concept of a DDoS (Distributed Denial of Service) attack.
A DDoS attack involves overwhelming a target system or network with a flood of traffic from multiple sources, rendering it unavailable to users. The goal is to disrupt normal functioning by exhausting resources such as bandwidth or server capacity.
Example:
In a DDoS attack, multiple compromised computers (botnets) might simultaneously send a massive amount of traffic to a website, causing it to become unreachable.
Ques 28. What is the purpose of SNMP (Simple Network Management Protocol)?
SNMP is a protocol used to manage and monitor network devices such as routers, switches, and servers. It allows administrators to collect information, set configuration parameters, and receive alerts about network performance and health.
Example:
An SNMP-enabled device can provide data about its CPU usage, memory usage, and network traffic, allowing administrators to proactively manage the network.
Ques 29. Explain the role of a DHCP relay agent.
A DHCP relay agent is used to forward DHCP messages between devices on different IP subnets. It helps extend the reach of DHCP servers, allowing devices in remote subnets to obtain IP addresses and network configuration information.
Example:
In a large organization with multiple subnets, a DHCP relay agent forwards DHCP requests from remote subnets to a centralized DHCP server.
Ques 30. What is the purpose of the ping command?
The ping command is used to test the reachability of a host on an Internet Protocol (IP) network. It sends ICMP (Internet Control Message Protocol) echo requests to the target host and measures the round-trip time for the responses.
Example:
Running 'ping www.google.com' can help determine if your computer can communicate with the Google server and measure the network latency.
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