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BPO Interview Questions and Answers

Question: What is BPO?

Answer: BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business functions or processes.

Example:

In a BPO setting, a company may outsource its customer support or data entry tasks to a specialized service provider.

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What is BPO?
Explain SLA (Service Level Agreement) in the context of BPO.