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BPO Interview Questions and Answers

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Question: How do you handle a dissatisfied customer in a BPO setting?

Answer: Listen actively, empathize with the customer's concerns, apologize for any inconvenience, and work towards finding a satisfactory solution.

Example:

If a customer is unhappy with a product, assure them that their concerns will be addressed promptly and offer a replacement or refund.

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What is BPO?
Explain SLA (Service Level Agreement) in the context of BPO.