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BPO Interview Questions and Answers

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Question: How do you manage client expectations in a BPO?

Answer: Set clear and realistic expectations, communicate openly about service capabilities and limitations, and provide regular updates on performance metrics.

Example:

In a BPO handling data entry tasks, informing the client about the expected processing time and accuracy levels helps manage expectations effectively.

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What is BPO?
Explain SLA (Service Level Agreement) in the context of BPO.