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BPO Interview Questions and Answers

Question: How do you handle a situation where a client requests additional services beyond the agreed-upon scope in a BPO contract?

Answer: Initiate discussions with the client to understand their needs, evaluate the feasibility and impact on existing operations, and negotiate revised contract terms if necessary.

Example:

In a BPO handling IT support, if a client requests additional cybersecurity services, a discussion on the scope and cost implications would be initiated.

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