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BPO Interview Questions and Answers

Question: Explain the concept of Business Continuity Planning (BCP) in a BPO.

Answer: BCP involves developing strategies to ensure that essential business functions can continue during and after a disruptive event, such as a natural disaster or technology failure.

Example:

In a BPO, having backup systems and remote work capabilities is part of the BCP to ensure uninterrupted service in case of unforeseen events.

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