Interview Questions and Answers
Freshers / Beginner level questions & answers
Ques 1. What is ServiceNow?
ServiceNow is a cloud-based platform that provides service management software as a service.
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Ques 2. What is a record producer in ServiceNow?
A record producer is a type of catalog item that allows users to create task-based records from the service catalog.
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Ques 3. How do you create a new module in ServiceNow?
You can create a new module by navigating to System Definition > Tables and creating a new table.
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Ques 4. What is a UI Policy in ServiceNow?
A UI Policy dynamically changes the form layout or enforces mandatory field conditions.
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Ques 5. What is a Business Service in ServiceNow?
A Business Service represents a real-world business service or product.
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Ques 6. How do you create a new UI Page in ServiceNow?
You can create a new UI Page by navigating to System Definition > UI Pages and defining a new page.
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Ques 7. Explain the concept of ACL (Access Control List) in ServiceNow.
ACLs control user access to records and fields in ServiceNow.
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Ques 8. How do you create a Business Rule in ServiceNow?
Navigate to System Definition > Business Rules and define a new Business Rule.
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Ques 9. Explain the purpose of the CMDB (Configuration Management Database) in ServiceNow.
CMDB is a centralized repository that stores information about all IT assets and their relationships.
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Ques 10. What is the role of the ServiceNow Knowledge Base?
The Knowledge Base is used to capture and share information within an organization.
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Ques 11. How do you create a Scheduled Job in ServiceNow?
Navigate to System Definition > Scheduled Jobs and define a new Scheduled Job.
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Ques 12. Explain the difference between a Service Request and an Incident in ServiceNow.
A Service Request is a user request for information or advice, while an Incident is an unplanned interruption.
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Ques 13. Explain the use of ServiceNow Service Mapping.
Service Mapping discovers and maps business services and their dependencies.
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