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ServiceNow Interview Questions and Answers

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Ques 1. What is ServiceNow?

ServiceNow is a cloud-based platform that provides service management software as a service.

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Ques 2. Explain the ServiceNow Service Management Lifecycle.

It includes Request, Approve, Fulfill, and Verify.

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Ques 3. What is a record producer in ServiceNow?

A record producer is a type of catalog item that allows users to create task-based records from the service catalog.

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Ques 4. Differentiate between a Business Rule and a Client Script.

Business Rules run on the server side, whereas Client Scripts run on the client side.

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Ques 5. How do you create a new module in ServiceNow?

You can create a new module by navigating to System Definition > Tables and creating a new table.

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