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ServiceNow Interview Questions and Answers

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Ques 6. What is an SLA in ServiceNow?

SLA (Service Level Agreement) defines the level of service a customer can expect from a provider.

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Ques 7. Explain GlideAjax in ServiceNow.

GlideAjax is used for asynchronous server-side calls in client-side scripts.

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Ques 8. What is a UI Policy in ServiceNow?

A UI Policy dynamically changes the form layout or enforces mandatory field conditions.

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Ques 9. How do you integrate ServiceNow with other systems?

ServiceNow provides various integration methods, including REST, SOAP, and MID Server.

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Ques 10. What is a Business Service in ServiceNow?

A Business Service represents a real-world business service or product.

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