Desktop Support Interview Questions and Answers
Ques 26. How do you handle a situation where a user accidentally deleted important files?
Attempt file recovery using backup solutions, check for files in the Recycle Bin, and use file recovery software if necessary.
Example:
Regularly backing up important files helps prevent data loss in such situations.
Ques 27. Explain the concept of a proxy server.
A proxy server acts as an intermediary between a user's device and the internet, forwarding requests and responses to enhance security and performance.
Example:
In a corporate environment, a proxy server may be used to control access to certain websites and filter content.
Ques 28. What is the purpose of the Event Viewer in Windows?
Event Viewer logs system events and errors, helping administrators diagnose and troubleshoot issues.
Example:
Checking Event Viewer can provide insights into the cause of system crashes or application errors.
Ques 29. Explain the concept of a subnet and why it is used.
A subnet is a logical division of an IP network into smaller, more manageable segments. It is used to improve network performance, enhance security, and simplify network administration.
Example:
Dividing a large network into subnets allows for more efficient use of IP addresses and reduces broadcast traffic within each subnet.
Ques 30. How do you troubleshoot a computer with no display?
Check hardware connections, test the monitor on another computer, inspect the graphics card, and try booting into safe mode. If necessary, use remote desktop or access the system logs remotely.
Example:
Connecting the computer to a known working monitor helps determine if the issue is with the display or another component.
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